Covid-19 Update

Updated March 2021


  • Visits may occur 7 days a week; the most opportune time to visit is between 9 a.m. and 7 p.m.
  • Indoor visitation is limited to one visitor at a time or two visitors living in the same household.
  • Upon entry through the Main Entrance, you will be screened and given a nametag to wear while you are in the building.
  • Visits will take place in the resident’s room. Go directly to the resident’s room. Do not interact with any other resident or staff other than the resident you are visiting.
  • Visitors and residents must properly wear a well-fitting facemask for the entire visit; there are no exceptions to this rule. If your loved one has been fully vaccinated you may have physical contact while still being masked.
  • You may take the resident you are visiting outside for a walk if the weather permits. You may use the skywalk to take a walk by the lake, but we ask that you not stop at the café and social distance from other residents and staff.
  • Pets are welcome to accompany visitors, so long as they are leashed, potty-trained, and dog and cat friendly. An animal visitation agreement must be filled out if you haven’t already done so.
  • The resident room door must remain open during the visit.
  • If the resident you are visiting has a roommate, the roommate must consent to have visitors in while they are present. If they are not agreeable, an alternate visit location will be provided.
  • Please, no eating or drinking during the visit, as that will involve the removal of masks. Food can be brought in for them to enjoy after.
  • Complete hand hygiene with hand sanitizer before and after your visit.
  • When the visit is over, exit the room and leave through Shorehaven’s main entrance. Press and hold the green button located to the left of the door while leaving, this will open the door.
  • Please self-monitor after the visit for 14 days and report any symptoms of COVID-19 to Shorehaven immediately as well as your medical provider, and get tested.
  • We are not requiring you to schedule your visit, but you may wish to call the resident or the Care Coordinator before you come to visit. They may have a prior appointment or visitation in progress.
  • If your loved one is in quarantine, we ask that you wait to visit until their quarantine is lifted, with the exception of compassionate care visits.
  • Finally, to reiterate, in order to make this as safe as possible for everyone, the guidelines must be followed. If the guidelines are not adhered to, your future visits will take place in the Parlor.